Here at OceanLife.com, we try to make product returns as simple and easy as possible.
Ocean Life accepts returns within 30 days of delivery. The three main types of returns, as outlined below, are Exchanges, Replacements, and Refunds.
Simply follow these guidelines to ensure smooth sailing for all:
Exchange For Different Item
To make an exchange for a different item of equal or greater value, simply place an order on our website for the item you want instead. Then, send your original item back to us with a note stating that you have purchased a replacement from our site. We will give you a full refund for your original order as soon as we receive it. If the different item is of lesser value, there may be a 10% restocking fee applied to the difference in price which will be deducted from the refund.
Replacing a Defective Item
If, within 30 days of delivery, you experience a problem with your product (or longer than 30 days if the product comes with a guarantee), please return it to us for replacement. Once your item is received and inspected, we will send out the new item at no extra shipping cost to you.
Returns For Refund
If you decide that you no longer want a product you've ordered and do not wish to exchange it for a different item, you can send it back to us for a refund within 30 days of delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Please note that returns for refund incur a 10% restocking fee to help cover processing fees, materials, labor, etc. The fee will be deducted from the refund total before the refund is processed.
Our mailing address for all returns, exchanges, and correspondence is:
317 Riveredge Blvd, Ste 102
Cocoa, FL 32922
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